Privacy Policy
Last updated: 19 October 2026
This policy explains how Altai Digital processes the data of people who visit the AGENTSUP website and request consultancy services. The KVKK Disclosure Notice (in Turkish) is an integral part of this policy.
1. Data We Collect
- Contact: name and surname, phone number, email (submitted through a form or WhatsApp).
- Social media messages: messages sent to the Instagram or WhatsApp business account you connect, the sender’s username and the message content. This data is received from Meta only so that you can manage the conversations sent to that account.
- Request details: location preference, budget, number of rooms, additional notes.
- Contract process: Turkish Republic ID number, the IP address, browser, timestamp and signature image collected with the e-signature (to keep a record of who signed and when in the simple electronic signature flow).
- Automatic technical data: session, IP and browser information (user agent). This data is used only for security and debugging.
2. Purpose of Use
- Responding to contact requests, organizing appointments
- Presenting suitable files from the relevant real estate portfolio
- Contract processes (including e-signature) and legal performance
- Compliance with legal obligations (tax, KVKK, ETK)
- Improving service quality
3. Data Retention
Data is retained for as long as active customer relationships continue. If there is no interaction for 24 months, personal data is anonymized. The contract archive between the Service Provider and its customers is retained for 10 years (Turkish Commercial Code).
The account of a user who is not an office owner is deleted immediately upon an account deletion request. If an office owner deletes their account, the office is put on hold for 14 days; the office’s business data is permanently deleted at the end of this period. Financial and tax records, legal documents and transaction records are retained for five years and deleted at the end of this period. Details are in the “Deletion of the Account and Closure of the Office” section of the terms of use (in Turkish).
4. Third Parties
Your data may be processed through the service providers listed below. The database is located in the European Union (Supabase, Germany, Frankfurt) and the application server in the United Kingdom (Hostinger, Manchester). All of the providers are located outside Türkiye; your data is transferred abroad through these services. For the customer data of offices, the basis of the transfer is the standard contract of the Personal Data Protection Board, in accordance with Article 9 of the KVKK (Turkish Personal Data Protection Law). The company names, addresses and processing countries are listed on the sub-processors page (in Turkish).
- Altai Digital (Netherlands): provision, operation and support of the software; review of usage statistics, error logs and assistant conversations for troubleshooting
- Supabase (EU, Frankfurt): database and authentication
- Hostinger (United Kingdom, Manchester): application server
- Resend: e-signature verification code and transactional email
- WhatsApp Business / Meta: receiving and replying to messages and comments sent to the connected business account
- Google: map and location services; when connected, calendar, Gmail (reading emails and creating drafts) and Drive; voice assistant (the consultant's voice conversation with the assistant and its transcript)
- OpenStreetMap (Nominatim, OSRM): locating an address on the map and travel time
- Anthropic (USA): AI-assisted text generation and analysis; through the office's own Anthropic account if it has connected one
- Voyage AI (USA): numerical representation of texts for semantic search in assistant conversations and the portfolio
- kie.ai: enhancing property photos, virtual staging, instruction-based photo editing and generating video from photos
- Higgsfield (USA): generating video from property photos in the studio (backup)
- Magnific AI (Spain): generating text-free scenes for your social designs; no personal data is entered in the prompt
- Stripe: collecting subscription payments
When you connect your Instagram or WhatsApp business account, we receive from Meta (including Instagram) only the content of the Direct Messages and comments sent to the account you connected, the sender’s username and the platform identifier. This data is processed only to display incoming messages in your panel, to prepare reply drafts and to send replies with your approval. Data received from Meta is not used for advertising purposes, is not sold to third parties and is processed in accordance with the Meta Platform Terms. You can remove the connection at any time; when you do, access ends and the related data is deleted at your request.
5. Data Flow per Feature
Some features you use in the panel exchange data with other sites: the Chrome extension (market scan, automatic signals, WhatsApp reply draft and parcel selection from the official TKGM screen), the Sahibinden import, the TKGM parcel query (including the official parcel query screen), the IMM e-Plan zoning query (including the official e-Plan screen) and OpenFreeMap map tiles. Which data goes where is written in the table below.
No feature processes your password. You sign in to Sahibinden on Sahibinden’s own page and only Chrome saves the password; AGENTSUP does not see, receive or store your password.
| Feature | Which data | From where to where | When |
|---|---|---|---|
| Chrome extension: market scan and automatic signals | The publicly visible listing details on the listing pages you open on Sahibinden, Hepsiemlak, Zingat and Emlakjet: listing number, title, price, location and listing date. If you add a listing to market opportunities, the listing owner's name and phone number, as publicly shown on the listing, also come with it. | From your browser to your AGENTSUP account. | When you browse these sites while the extension is connected to your account, or when you press the button in the extension. |
| WhatsApp reply draft (Chrome extension) | The contact name and the latest messages of the conversation open in WhatsApp Web. | From your browser to your AGENTSUP account; the prepared draft goes back into the message box in WhatsApp Web. | Only when you request a reply draft from the extension. You always send the message yourself. |
| Sahibinden import | The listing number, status and price in your Sahibinden listing list. The title, description, price, location, features and photos of the listings you select. The consultant name, store name and authorization certificate number shown on the listing. | From the Sahibinden page, through the Chrome extension, to your AGENTSUP account. Photos are copied from Sahibinden's image server to our file storage. | Only when you start the import, and only for the listings you select. |
| Chrome extension: parcel selection from the official TKGM screen | The identity of the parcel you select on the official TKGM screen on the Map and Parcel page: neighborhood number, block and parcel, or the location of the selected point. No other information on the screen is read. | From the official screen, through the Chrome extension, to the AGENTSUP page in the same tab. The query is made only when you press the button. | When the extension is installed and the official TKGM screen is open inside the page. The extension does not work when you open TKGM in a separate tab. |
| TKGM parcel query | The location of the point you tap on the map, or the neighborhood, block and parcel number you type. The information returned: province, district, neighborhood, block, parcel, area, type and parcel boundary. The title deed owner's name is neither retrieved nor shown. | From our server to the parcel query service of the General Directorate of Land Registry and Cadastre (TKGM); the result goes to your screen and to the property you link the parcel to. | When you query a parcel or link a parcel to your property. |
| Official TKGM screen (opened inside the page) | The query you make on the official screen and your browser's internet address. | From your browser directly to TKGM's parcel query screen. AGENTSUP does not store the information on this screen. If our Chrome extension is installed, it reads only the identity of the parcel you select. | Loaded only when you press the "Open on the official TKGM screen" button. Opening the Map and Parcel page alone does not load this screen. |
| IMM e-Plan zoning query | The location of a point inside the Istanbul parcel found on the map. The information returned: plan function, density, floor area ratio (emsal), TAKS, height limit (gabari), number of floors, plan name and approval date. Your account information is not sent. | From our server to the e-Plan service of the Istanbul Metropolitan Municipality (IMM); the result goes to your screen and to the property you link the parcel to. | When you query a parcel in Istanbul, or when the parcel information is refreshed on the property card. |
| Parcel satellite image | The boundary coordinates of the selected parcel (public cadastral information). Your account information and your location are not sent. | From our server to the Google Maps Static API (Google Cloud EMEA Limited); the returned satellite image is shown only on your screen and is not stored. | When the result card of a parcel is opened on the map. |
| Satellite view of the map | The tile numbers of the area you are viewing on the map (zoom level and tile position). Your account information and your location are not sent. | From our server to the Google Map Tiles API (Google Cloud EMEA Limited); the returned satellite imagery is shown only on your screen and is not stored. | When you press "Switch to satellite view" on the map and when you zoom in. |
| Official IMM e-Plan screen (opened inside the page) | The query you make on the official screen and your browser's internet address. | From your browser directly to the IMM e-Plan screen. AGENTSUP cannot read or store the information on this screen. | When you open the official IMM e-Plan screen. |
| Map tiles (OpenFreeMap) | The map area you are viewing and your browser's internet address. Your account information is not sent. For the PDF sketch map, only the map area around the property is requested; your browser's address is not sent. | From your browser directly to OpenFreeMap servers. While the PDF sketch map is being prepared, our server requests the map pieces. | When you use the maps in the panel (the Map and Parcel page, the property location card and the location pin selector), when visitors of office websites open the listing map, and when a property PDF with a sketch map is prepared. |
Some features in the table are not enabled on every account. A feature that is not enabled, or that you do not use, carries no data.
6. Cookies
Strictly necessary cookies for session security and language/interface preference are always used. In addition, analytics cookies (PostHog) are used to improve the product only with your explicit consent (“Accept” in the cookie notice). If you do not give consent, no analytics or tracking cookies are placed; third-party advertising cookies are never used under any circumstances. You can withdraw your consent at any time.
7. Your Rights
Under Article 11 of the KVKK (Turkish Personal Data Protection Law), you have the rights of access, rectification, erasure, objection and portability. Application: info@altai.digital. The response time is at most 30 days.
8. Changes
This policy is updated as necessary. Significant changes are notified to existing customers by email at least 30 days in advance.